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We are experiencing delays due to COVID19. Please see Delivery Information for more details

Delivery Information

Orders ship Monday to Friday each week & all orders ship within 24 working hours of purchase. 


We offer free Royal Mail standard shipping for all UK orders.

Working days are Monday - Friday, 9am to 5pm (GMT) not including bank holidays or UK national holidays. 

 Delivery times are as follows: 


UK Orders (Including Isle of Man)

  • Royal Mail 24 - 1-3 working days. Not tracked.
  • Royal Mail 48 - 2-4 working day. Not tracked.
  • DPD EXPRESSPAK 1 Next Day. 1 working day. Tracked.
  • DPD EXPRESSPAK 5 Next Day. 1 working day. Tracked.



  • DPD CLASSIC By Road - 5 to 10 working days. Tracked.
  • DPD AIR CLASSIC - 2 to 7 working days. Tracked.



  • DPD CLASSIC By Road - 5 to 10 working days. Tracked.
  • DPD AIR CLASSIC - 2 to 7 working days. Tracked.



    • DPD CLASSIC By Road - 5 to 10 working days. Tracked.
    • DPD AIR CLASSIC - 2 to 7 working days. Tracked.


     Rest Of World  

    • DPD CLASSIC By Road - 5 to 10 working days. Tracked.
    • DPD AIR CLASSIC - 2 to 7 working days. Tracked.

    *All shipping times exclude clearance/customs delays.



    If your order has arrived no refund or replacement will be given unless there is damage. Please email for further details.

    For non-tracked items:

    • If your order is delayed +5 days or more (see above for expected delivery times), a refund or replacement item will be offered.



    If you purchased a tracked delivery service, please see your order confirmation email for you tracking number.

    This is also available upon request - 

     Please view our order tracking page here. You will need your tracking number to hand.



    If an order is returned in new condition as it is no longer required, a refund will be issued minus the initial cost of delivery. If an order is returned due to an incorrect delivery address, or the item is not called for, a re-delivery fee will occur. 


    Further Info

    In the event of a replacement item not arriving, proof of postage will be provided and the refund will be at the digression of Single Needle Ltd. 

    Non-tracked postage is an uninsured delivery service and won’t have tracking information. Tracked postage means the package is tracked through to delivery.

    Single Needle does not take responsibility for any non-tracked international parcels that go missing. Use of non-traceable shipping is at customer’s own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.

    Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, please email to arrange re-delivery. Please note, customers requiring re-delivery will be liable to pay postage costs (unless Single Needle Ltd are at fault). 

    Single Needle will help as much as possible to trace a missing parcel, however if non-tracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier.

    Please direct any shipping related inquiries to


    Taxes, Duties and/or VAT

    There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by Single Needle. If you are unsure of the charges and whether you will be affected, please contact your local customs office.