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Delivery Information

Orders ship Monday to Friday each week & all orders ship within 24 working hours of purchase. 


Working days are Monday - Friday, 9am to 5pm (GMT) not including bank holidays or UK national holidays. 

We do not ship to PO Box addresses. Please don't use a PO Box address during checkout. 


UK Orders (Including Isle of Man)

  • Express Delivery (Not tracked) - 1 to 3 working days.
  • Standard Delivery (Not tracked) -  2 to 4 working day
  • Free Tracked Courier (Orders over £50) - 1 to 2 working days



  • Standard International (Not Tracked) - 3 to 10 working days. 
  • Express International (Tracked) - 3 to 10 working days. 


    Zone 1 

    • Standard International (Not Tracked) - 3 to 10 working days. 

    • Express International (Tracked) - 3 to 10 working days. 


    Zone 2

    • Standard International (Not Tracked) - 3 to 10 working days. 
    • Express International (Tracked) - 3 to 10 working days. 


    What Zone Am I?



    Albania Denmark (EU) Kyrgyzstan Russia
    Andorra Estonia (EU) Latvia (EU) San Marino
    Armenia Faroe Islands Liechtenstein Serbia
    Austria (EU) Finland (EU) Lithuania (EU) Slovakia (EU)
    Azerbaijan France (EU) Luxembourg (EU) Slovenia (EU)
    Azores (EU) Georgia Macedonia Spain (EU)
    Balearic Islands (EU) Germany (EU) Madeira (EU) Sweden (EU)
    Belarus Gibraltar (EU) Malta (EU) Switzerland
    Belgium (EU) Greece (EU) Moldova Tajikistan
    Bosnia Herzegovina Greenland Monaco (EU) Turkey
    Bulgaria (EU) Hungary (EU) Montenegro Turkmenistan
    Canary Islands Iceland Netherlands (EU) Ukraine
    Corsica (EU) Irish Republic (EU) Norway Uzbekistan
    Croatia (EU) Italy (EU) Poland (EU) Vatican City State
    Cyprus (EU) Kazakhstan Portugal (EU)  
    Czech Republic (EU) Kosovo

    Romania (EU)


    Zone 1:

    Covers all countries, not defined as being in Europe or World Zone 2.

    World Zone 1 generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.

    Zone 2:

    Australia Belau British Indian Ocean Territory Christmas Island (Indian Ocean)
    Christmas Island (Pacific Ocean) Cocos Islands Cook Island Coral Sea Island
    Fiji French Polynesia French South Antarctic Territory Keeling
    Kiribati Macao Nauru Island New Caledonia
    New Zealand New Zealand Antarctic Territory Niue Island Norfolk Island
    Norwegian Antarctic Territory Papua New Guinea People's Democratic Republic of Laos Pitcairn Island
    Republic of Singapore Solomon Islands Tahiti Tokelau Islands
    Tonga Tuvalu US Samoa

    Western Samoa

    Zone 3:

    United States and Canada. 


    Delays and Refunds

    *All shipping times exclude customs delays.

    If your order has arrived and it is no longer wanted, please return it in new condition for a refund. Returns can be arranged by emailing for further details.

    Refunds will only be given for damaged items, or items that have not been delivered where the delivery address is correct. Please note, we will not refund items if you fail to pay necessary taxes and the item is subsequently lost.  

    Delayed order policy:

    • If your order is delayed +5 days or more (see above for expected delivery times), a refund or replacement item will be offered.


    Customs Taxes, Duties and/or VAT

    There may be Taxes, Duties and/or VAT applied by customs to your order if your delivery address is not in the UK. These charges are not covered by the original shipping charge or product cost, and Single Needle Ltd (we) are not liable for these costs. All import taxes must be paid by the receiving customer. Failure to make payment will result in the item being returned. Should your order be returned due to a failed customs payment, you will be offered a refund minus the combined cost of postage and return postage. Should you wish to receive a replacement, you will be liable for covering the combined postage cost of the return postage and replacement postage. If you are unsure of the charges and whether you will be affected, please contact your local customs office.



    If you purchased a tracked delivery service, please see your order confirmation email for you tracking number.

    This is also available upon request - 



    If an order is returned in new condition as it is no longer required, a refund will be issued minus the initial cost of delivery. If an order is returned due to an incorrect delivery address, or the item is not called for, a re-delivery fee will occur. 


    Further Info

    In the event of a replacement item not arriving, proof of postage will be provided and the refund will be at the digression of Single Needle Ltd. 

    Non-tracked postage is an uninsured delivery service and won’t have tracking information. Tracked postage means the package is monitored from dispatch to delivery and you will have tracking information. 

    Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, please email to arrange re-delivery. Please note, customers requiring re-delivery will be liable to pay postage costs (unless Single Needle Ltd are at fault). 

    Single Needle will help as much as possible to trace a missing parcel, however if non-tracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier.

    Please direct any shipping related inquiries to