We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation.
When you shop on this website, we will collect personal information from you such as your name, e-mail address, billing address, delivery address and telephone number. If you have registered with us we will also keep your user name and password together with your order history.
For the purposes of this policy data protection law means: (i) until 25 May 2018 the Data Protection Act 1998 and then (ii) from 25 May 2018 and unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (iii) any successor legislation to the GDPR or the Data Protection Act 1998.
We will comply with data protection law. Personal information we hold about you will be:
- Used lawfully, fairly and in a transparent way.
- Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only as long as necessary for the purposes we have told you about.
- Kept securely.
We may use your information:
- to process your orders and manage your account
- to communicate with you about our products and promotions
- to monitor purchase history, site use and traffic patterns to improve our site design and products
- to allow you to participate in interactive features of our site
- to personalise your repeat visits to our site
- to contact you about leaving a review once your order has been completed
- to verify your identity
- to enable third parties to carry out technical, logistical or other functions on our behalf
- to prevent and detect fraud or abuses of our site
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
When you order from this website you will be given the option to receive information from Single Needle about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the ordering process. You may unsubscribe from our contact list at any time by selecting the tab "unsubscribe" which is at the bottom of the email.
If you have any questions please do contact us at firstname.lastname@example.org
Your personal information will only be disclosed to single needle ltd and to reputable third parties who will help process your order. Single needle ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable uk data protection and consumer legislation from time to time in place. We will not release your personal information to any other company for mailing or marketing purposes.
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Right of access - You have the right to obtain confirmation that your data is being processed and access to your personal data. You can make a request by email to email@example.com, or in writing to Customer Service Team, Unit 1H Gregory Road, Mildenhall, Suffolk, IP28 7DF, UK.
In most cases we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.
We must without delay and in any event within 1 month of your request (subject to extensions in some cases):
- confirm what personal data we hold about you;
- provide a copy of the data in commonly used electronic form; and
- provide any supporting explanatory materials.
We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.
Where requests are obviously unfounded or excessive we can refuse to respond. In such cases, we will, within one month, explain why and will inform you of your right to complain to our Supervisory Authority and to pursue a legal remedy.
Data portability – In addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format
Rights of Correction and Erasure (“right to be forgotten”) – You may ask us to correct or remove information you think is inaccurate.
Processing for marketing purposes - You may object, at any time, to the processing of your personal data for direct marketing purposes. When you register and every time we get in touch with you, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated opt-out.
Processing for our legitimate interest - You can object to any processing which is for our legitimate interests or those of a third party in which case, the processing must stop, unless there are compelling legitimate grounds for the processing which override your rights, or where the processing is necessary in relation to legal action.
You can raise an objection, withdraw consent or restrict processing by email to firstname.lastname@example.org, or in writing to Customer Service Team, Unit 1H Gregory Road, Mildenhall, Suffolk, IP28 7DF, UK.
Right to Complain - If you have any concerns with how we keep and use your information please contact our Data Protection Officer by email at email@example.com, or in writing to Customer Service Team, Unit 1H Gregory Road, Mildenhall, Suffolk, IP28 7DF, UK. You may also complain to our Supervisory Authority, the Information Commissioner’s Office by using their livechat service via their website at https://ico.org.uk/global/contact-us/live-chat or by phone on 0303 123 1113 or, where different, the Supervisory Authority where your data has been processed. We will advise you of this where appropriate.